Bangladesh – the basket case that taught microfinance to the world

The world has a lot to thank Bangladesh for! Oral Rehydration Therapy, a simple combination of salt and sugar, has saved more than 70 million lives in the 45 years since ICDDR,B in Bangladesh first developed it. The Lancet called ORS “the most important medical advance of the 20th century”.

Bangladesh is also credited with the invention of joint liability group-based lending – the foundation for microcredit across the globe. 50 years into the independence of Bangladesh, we take a look at the contributions of its four most influential microfinance institutions:

  • Grameen Bank originated a structured and formal approach to microfinance. As a result, it influenced generations of microfinance institutions (MFIs) at home, and built capacity abroad through Grameen Trust.
  • BRAC developed a multiservice model of social development and enterprises in Bangladesh. It exported its expertise in microfinance across numerous geographies in Africa and Asia.
  • ASA innovated a model for sustainable scaling up of a microfinance network through standardized self-reliant branches.
  • BURO Bangladesh unlocked a holistic approach toward microfinance by integrating open savings mechanisms, pivoting away from the industry’s exclusive emphasis on lending.

These four entities collectively have >60% of the market share among the 495 MFIs that Credit & Development Forum (CDF) reports on.

1. Grameen Bank: the origin of microfinance

The genesis of formalized microfinance in Bangladesh began during the Bangladesh famine of 1974. Muhammad Yunus, then a professor at the University of Chittagong visited Jobra. There, he learned that the basket weavers relied on exploitative money lenders to buy their raw materials. Yunus decided to make a small loan of USD 27 (equivalent to BDT 856 at the time) out of his pocket to a group of 42 families so they can produce items and sell them for profit. Seeing the positive impact this had, Yunus developed the guidelines for Grameen Bank. The Grameen Bank project started in Jobra in 1976 and was extended in 1979 to Tangail district with support from the Bangladesh Bank. In 1983, the Grameen Bank project was established as an independent bank under the Grameen Bank Ordinance 1983.

The Grameen approach broke barriers of availing credit for the poor by pioneering the joint-liability lending model, offering collateral-free loans. Grameen mainly served women as it found that they generally repay loans on time, invest their money for productive purposes, and make expenditures to improve the quality of life of family members. Grameen also believed that this increased women’s agency over resources by enhancing their traditional role as household budget managers.

After the 1998 floods, Grameen Bank faced high levels of delinquency and reinvented itself as “Grameen II”, which offered both savings services and (nominally at least) more flexible repayment options. Within three years, Grameen’s deposit base tripled and its loans outstanding doubled.

2. BRAC: a multi-faceted approach to social development

Sir Fazle Hasan Abed initiated BRAC as a project in 1972 at Sulla, a sub-district of Sunamganj, in Bangladesh. This small-scale relief and rehabilitation project helped returning refugees after the Liberation War by building homes and fishing boats. In the late 1970s, BRAC focused on combating diarrhea, through the Oral Therapy Extension Program (OTEP). It trained mothers to prepare and administer oral rehydration solution (ORS) from molasses and salt – ingredients available in every Bangladeshi home.

In 1986, BRAC started its Rural Development Program (RDP) consisting of four pillars:

  1. Institution building
  2. Functional education and training
  3. Microcredit
  4. Income and employment generation

From there, BRAC rapidly evolved into the world’s largest, most feted and diverse not for profit organization, offering holist development solutions to millions of poor people across the globe. Microcredit was but one strand of BRAC’s multi-faceted interventions to address poverty.

3. ASA: a frugal alternative for sustainable microfinance

Md. Shafiqul Haque Choudhury established ASA in 1978 to empower rural landless villagers from the bottom up through people’s organizations. Initially, ASA attempted to combine social development with credit provision, similar to BRAC’s approach. However, in 1991, ASA pivoted to a sole focus on microcredit lending. The objective of this shift was to overcome a dependence on international donor agencies and become a specialized microfinance organization that was financially self-sufficient. ASA soon became the most profitable MFI in Bangladesh, generating annual net surpluses since 1992. As a result, ASA consistently recorded some of the highest return on assets and operational self-sufficiency among MFIs. As of 2019, ASA has a return on assets of 5.9% and a return on equity of 11.11%.

 

ASA’s self-reliant model is based on standardization of operations and streamlining of services. An easily replicable and low-cost branch model, and decentralized approach allowed ASA to make quick decisions. ASA was able to reinvest surpluses from the individual branch operations to multiply their branches, turning the organization into a fully self-sufficient entity independent of donors and commercial creditors alike. ASA focused on growing its standard product instead of product diversification, which resulted in ASA capturing a large share of the untapped market through its efficient delivery mechanism.

4. BURO Bangladesh: bridging the gap between microcredit and microfinance

Since its inception in 1990, BURO identified and responded to poor people’s need for savings services. Grameen Bank and BRAC offered only locked-in “compulsory” savings. This meant that customers could not withdraw their savings at will, and were only able to access them when permanently leaving the organization. BURO introduced partial savings withdrawal in 1990, and moved to completely open access saving system unaffected by loan outstanding in 1998. This led to a substantial increase in deposits and net savings. BURO’s approach led to protests and mass default by Grameen Bank’s clients in the mid 1990s, demanding access to their locked-in savings.

Based on the experience gained during its formative years, BURO acknowledged that microcredit in a vacuum is not effective in significant poverty alleviation, let alone poverty eradication. BURO revolutionized the microcredit landscape of Bangladesh by overcoming the industry’s obsession with credit alone and integrating savings into the range of offerings for the clients. BURO continues to lead much of the innovation and broadening of the range of financial services offered by MFIs in the country.

5. How did these four perform?

The graph below highlights the ebb and flow of membership amongst the “big four” as they grew and adjusted overtime. Grameen Bank’s rapid growth in membership starting in 2002 reflects the introduction of the popular Grameen II model. The reduction in membership by BRAC and ASA from 2007 highlights their concerns about multiple membership and over indebtedness, which was beautifully highlighted by Chen and Rutherford in 2013. There is little question that multiple membership of MFIs continues today – indeed it offers a way for borrowers to navigate the largely inflexible annual loan with weekly repayments offered by them all.

Loans outstanding have grown similarly, but the scope and scale of BRAC and ASA’s larger individual lending programs means that their average loan size per member is significantly higher than that of Grameen Bank.

 

The profitability of these organizations also varies significantly. ASA, through is simplified model, and BRAC through cross subsidies from its other programs, generating much larger surpluses each year.

6. Influence and global expansion of microfinance models of Bangladesh

The biggest impact that came as a result of Grameen Bank’s early success was convincing the banks and other people that the poor are bankable, they utilize their loan and repay on time, performing better in contrast to the wealthy borrowers of the bank. The simple effectiveness of the model conceived by Grameen Bank has inspired many NGOs to emulate the model and offer similar financial services to the poor. Professor Yunus created Grameen Trust in 1989 as a private, not-for-profit NGO to cater to the demands of people and organizations that wanted to learn how to replicate the success of Grameen Bank. Since its inception, Grameen Trust has provided assistance to 151 organizations in 41 countries.

BRAC rapidly expanded its operations across geographies in Africa and Asia in the 21st century. BRAC established Stichting BRAC International in 2009 as a non-profit foundation headquartered in the Netherlands to manage all BRAC entities outside Bangladesh. BRAC commenced operations in Afghanistan, Sri Lanka, Uganda, Tanzania, Pakistan, South Sudan, Sierra Leone, Liberia, the Philippines, Myanmar, Nepal, and Rwanda in a span of less than two decades from 2002 to 2018. By 2020, BRAC had already been ranked the #1 NGO in the world for the fifth consecutive time by NGO Advisor, an independent Geneva-based media organization. BRAC ranked as the top NGO for the first time in the Global Journal’s list of the 100 Best NGOs in the world in 2013.

ASA has also expanded its operations beyond Bangladesh, as international roll-out of the ASA model has resulted in sustainable growth and returns.

ASA International currently has 1,961 branches, over 2.4 million clients, and an outstanding loan portfolio of USD 418.5 million in thirteen countries outside Bangladesh.

Fifty years on Bangladesh has exported a remarkable diversity of products from garments to ORS, but one of its key legacies is microfinance – in many forms.

SI #10-Reimagining the way we examine women-run businesses

Under the Corner Shop Diaries project, we analyzed six months of global data through a gender lens. In this slide deck, we unpack major differences between enterprises run by women and men, the roles that social norms play, and what is needed to reimagine the way we examine women-run businesses.

Webinar series- Inspiration, Insights and Learning’ (I2L): Women-owned enterprises amid COVID-19: Strategies to support survival, revival, and recovery

We featured a conversation with three young women entrepreneurs from Africa and Asia who shared their journey while navigating the fallout of COVID-19. We also organized a discussion with an expert panel of gender-focused chief executives of philanthropic organizations that work to advance financial and social inclusion for low- and moderate-income populations. Panelists discussed the impact, challenges, opportunities, and way forward in these testing times.

The key themes for discussion were:

  1. The impact of the COVID-19 pandemic on women entrepreneurs and their coping strategies
  2. Lessons learned during the pandemic to inform strategies and policies to “build back better”
  3. Deliberate on ideas that would enable all segments of women entrepreneurs to operate in the new normal and build resilience to such crises
  4. The role of key stakeholders, such as governments, donors, and financial service providers, in aiding a post-COVID recovery.

1:40 03:27  Doreen Njau, Communications Manager, Anglophone Africa introduces the three young women entrepreneurs from Africa and Asia

04:05 15:64 Doreen speaks to the three young women entrepreneurs who share the challenges they faced as entrepreneurs while navigating the pandemic, the opportunities they see, their needs, and their aspirations

04:13 07:10– Rahab Wangari, Director and Co-founder at Hepta Analytics Limited talks about her background and her entrepreneurship through COVID-19.

07:19 10:52– Semhal Guesh- Founder & CEO of Kabana Leather gives her experience while navigating her enterprise through COVID-19.

11:19 15:64 – Nasima Aktar Nisha- Founder and President of Women and e-Commerce (WE) contributes to this conversation and gives an example of how some female microentrepreneurs in Bangladesh have pivoted and built resilience during the pandemic.

17:14 25:13 – Sonal Jaitly, Gender Equality and Social Inclusion Lead, MSC gives the context of the discussion and introduces the panelists.

25:26 25:56 Sonal Jaitly introduces the first topic on the impact, barriers, and if we are yet to understand the depth of the impact.

26:24 28:23–  Evelyn Stark, Senior Advisor, Consultant, Partner in Financial Health, responds to Question 1: Data shows that the pandemic has had an impact on all MSMEs. What key socio-economic issues have made women entrepreneurs more vulnerable when it comes to their financial health and expansion of businesses?

29:10 35:22 – Jamie Zimmerman, Gender Lead, Financial Services for the Poor, at the Bill & Melinda Gates Foundation, responds to Question 2: What do you think have been the short- and long-term impacts of COVID-19 on women entrepreneurs?

37:03 44:44– Joyce Muchena, Gender Lead at Mastercard Foundation responds to Question 3: Several countries are dealing with not just the first but also the second and third waves of the pandemic now. We have a large amount of data on the impact of the first wave—what additional work needs to be done to deepen our understanding of the impact of later waves of the pandemic?

46:37 52:36 Nicholas Collof, Executive Director at Argidius Foundation responds to Question 4: In your experience what key barriers do women enterprises face in their path to recovery?

53:3554:00 Sonal Jaitly introduces the second topic on key opportunities to build back better

54:251:01:10 Evelyn Stark responds to Question 1: In your view, what key opportunities have emerged from this pandemic to further the financial health of wMSEs? What roles should the public and private sectors play?

1:02:511:11:34 Joyce Muchena, responds to Question 2: Even before the pandemic, financial markets did not work well for women entrepreneurs—especially as most of them remain concentrated in the informal sector. What are the opportunities for financial markets to better serve women entrepreneurs, especially in the informal segment?

1:12:17 1:18:15 – Jamie Zimmerman responds to Question 3: How can Digital Financial Services play an important role in helping women entrepreneurs recover from the impact of this crisis?

1:19:481:24:34 – Nicholas Collof responds to Question 4: What are some of the opportunities to improve the effectiveness, reach, and quality of business development services for women entrepreneurs?

 1:25:58 – 1:34:54 – The panelists respond to a round of questions from the audience

Question 1) How do we build digital capacity that incorporates the community building and relational benefits of face-to-face encounters?

Question 2) Thank you for raising “segmentation,” and the need for “’integrating”’ with other sectors (for example, business support), as well as gender issues at the household and community level.

Can you highlight for example, good practices, especially on “gender-transformative” interventions…?

Question 3) What are the donors and funders doing to help the solution providers (tech providers) to move from Idea to PoC as soon as possible so that the entrepreneurs can benefit from this and reach their customers from their comfort of home?

1:38:211:43:54 Graham Wright, Group Managing Director, MSC presents the concluding remarks.

Way Forward for Delivery of Food Subsidy in India: Lessons from Unconditional Cash Transfers

This policy brief highlights the key findings from an assessment of unconditional cash transfers in food subsidies in three union territories in India. It also contains recommendations for the food subsidy program in India. The note recommends the Indian government to allow the beneficiaries to take rations from any fair price shop in the country and diversify the beneficiary food basket; focus on improving nutritional literacy; and strengthen the value chain of food subsidy delivery

Five ways in which the pandemic hit women and girls the hardest

Two deadly waves of the pandemic destroyed countless lives and livelihoods across India. Even before the pandemic, the country’s progress toward gender parity was uneven. COVID-19 took a heavier economic toll on women and girls. Ground reports and public data indicate that the urgency of dealing with COVID-19 has diverted the focus away from serious issues women face. This publication uses public data to explore these issues, such as a rise in attempts at child marriage, trafficking, a fall in institutional deliveries, loss of livelihoods, and a rise in unpaid care work and domestic violence.

Strengthening the digital ecosystem: Expanding the adoption of Quick Response Code Indonesian Standard (QRIS) among MSMEs in Indonesia

“The application process is just too complicated, and I struggle to explain it to my customers.”

– A female QRIS merchant in an urban area

One of the key pillars of a booming digital economy is a low-cost and inclusive payments infrastructure. Countries like Brazil, India, and Bangladesh have launched their respective interoperable payment solutions based on the quick response (QR) code to bring small businesses into the digital payments ecosystem. These initiatives have yielded positive outcomes and helped policymakers scale up digital payments from small and micro-enterprises, a segment that forms the backbone of any developing economy.

Indonesia, too, has adopted a similar path and made rapid progress in implementing an interoperable payment system based on QR code

In 2019, Bank Indonesia launched the Quick Response Indonesian Standard (QRIS) solution as part of its payment system vision for 2025. QRIS establishes uniform QR standards to encourage Indonesia’s 65 million MSMEs to adopt cashless payments, with the ultimate objective of universal cashless payments.

With the introduction of the QRIS solution, Bank Indonesia also fixed the Merchant Discount Rate (MDR)[1] at 0.7%—a major improvement from the previous practice of determining MDR through negotiations between individual merchants and service providers.

Within a year of its launch, QRIS merchant sign-ups in Indonesia have seen massive growth. As of 2020, 5.3 million merchants had signed up for QRIS. MSMEs contributed to 80% of these sign-ups. Figure 1 depicts the breakup of these merchants according to their category.

While microenterprises account for the highest number of sign-ups of the QRIS solution so far—small, medium, and large enterprises registered much higher growth in terms of overall sign-ups for the solution (as shown in Figure 2). This trend may reflect the higher levels of awareness and digital capacities of SMEs. Moreover, the customer base of SMEs comprises more individuals from the low- and middle-income segments in urban geographies These customers already use mobile-based payment likely to adopt alternative channels.

Despite a remarkable growth in the number of merchant sign-ups, the adoption rate of QRIS-enabled payments remains low

Our recent study on CICO agents in Indonesia shows that an active QRIS merchant performs around 14-17 transactions per month. However, data released by Bank Indonesia suggests that, on average, a QRIS merchant conducts about three transactions per month. Anecdotal evidence indicates that a large majority of merchants remain dormant.

What are the reasons for the low adoption of QRIS among MSMEs in Indonesia?

Lack of awareness and low digital literacy

Dalberg’s multi-country study on small merchants highlights that in countries that digitalized their payment landscape , merchants who reported having insufficient information were less likely to use digital payments. This also holds true in the case of Indonesia. MSC’s MSME study shows that 65% of MSMEs were not aware of the QRIS solution, and only 4% of them used it for their business. Further, our recent study revealed that most micro-enterprises in Indonesia have limited access and capacities to conduct digital transactions, such as QRIS. People in non-metro locations and from low-income segments need more time to adopt QRIS. Moreover, qualitative data from our study suggests that the support staff of financial service providers (FSPs) shared little to no information on QRIS with merchants. A possible reason for this is the lack of incentives for FSPs to promote QRIS—due to the interoperability of QRIS, any FSP can push its service to a merchant regardless of who onboarded the merchant to QRIS.

Lack of value proposition

A study by Dalberg revealed that micro and small merchants prefer to pay their suppliers and employees in cash and experience little or no demand for digital payments from their customers. Our study reinforces this finding—68% of MSMEs in Indonesia did not use any medium for digital payments, such as QRIS to accept payments from customers since the pandemic started. MSMEs claim that their customers do not use the digital payment solution, which makes QRIS payments irrelevant for them. Insights from DataReportal support this claim—while nearly half of the country’s population has an account with a financial institution, only 3.1% of Indonesians have a mobile money account. People who use e-money accounts are primarily youth who reside in urban centers and use mobile money for ride-hailing and e-commerce payments. The penetration of e-money remains limited in peri-urban and rural areas.

A complicated sign-up process and lack of provider support

In our MSME study, 17% of merchants reported that they find the QRIS sign-up process too complicated. For instance, merchants need to provide numerous details during onboarding. This makes the process cumbersome and overwhelming, especially since providers lack field staff to assist merchants. Moreover, the process is prone to errors. Even a  slight difference in the name of a merchant’s shop can also lead to the issuance of a different QR code. Several merchants reported that they received little support from their providers to resolve queries on operational processes, such as transactions, settlement, and customer grievances.

Sensitivity to Merchant Discount Rate (MDR) charges and fear of disclosing revenues to taxation authorities

The perception of merchants about the impact of QRIS on their manner of doing business affects their decision to embrace the payment solution strongly. Similar to other geographies, merchants in Indonesia are sensitive to transaction charges . Despite Bank Indonesia’s efforts to reduce charges and waive MDR for QRIS, merchants still hesitate to pay for the solution and fear that MDR would eventually dent their thin margins. Moreover, merchants perceive that the potential increase in digital transactions could make their revenues more transparent and traceable for authorities, which would subject them to further taxation.

The way forward: Steps to improve the adoption and uptake of QRIS-based transactions in Indonesia

Increase awareness and enhance digital capacities among MSMEs

The government and financial service providers (FSP) must focus their campaign and training efforts on areas that have a higher penetration of mobile banking and e-wallets, and target merchants who show higher potential and willingness to offer digital payments. MSC’s merchant segmentation framework can help achieve this objective. FSPs need to determine opinion leaders among merchants who can be positioned to educate, motivate, and assist customers during their “teachable moments,” such as instances when customers use QRIS. These opinion leaders can influence other merchants and customers within their communities. The government must equip the targeted micro-enterprises with sufficient knowledge of QRIS, encourage them to gain first-hand experience with the solution, and help them build confidence, trust, and awareness. Training initiatives similar to Gojek’s Wirausaha program, conducted in a workshop setting with audio-visual tutorials and live demonstrations on QRIS can help MSMEs understand its processes and benefits better. The government needs to collaborate with the private sector to enhance awareness of digital solutions, especially in peri-urban areas around big cities.

Enhance the value proposition for QRIS payments

QRIS solutions are traditionally enabled through the merchant presented mode (MPM) or customer presented mode (CPM), which require physical transactions at the merchant point. However, with the risks associated with physical transactions during a pandemic, QRIS needs alternatives to face-to-face transactions that allow merchants and customers to send QRIS payment codes over online channels. This would offer a value proposition on par with bank transfers, the primary digital payment option used by most SMEs. China has expanded the use of QR payment by promoting the use of social QR codes to gift “red envelopes”[2] during the Chinese New Year.

Increase the potential use-cases and value creation for QRIS

FSPs and policymakers should move beyond cashback and person-to-business use-cases of QRIS, such as bill payments, and assess the potential demand for digital payments to realize the full potential of QRIS as a digital solution. The government can provide an option of contactless authentication for government-to-person (G2P) initiatives, such as social payments. For instance, countries like Bangladesh, China, and Thailand opted for digitalization to enable safe and cheap transactions at the height of the pandemic. Moreover, the government can also use QRIS to encourage person-to-government (P2G) payments, like India used its BHIM UPI QR code to accept donations under the PM CARES Fund.

The government must also consider providing incentives, both for FSPs and merchants, to drive the uptake of QRIS. It can learn from the example of India, which has allocated funds to provide incentives to promote digital payments.  In Singapore, hawkers who sign up for SGQR are eligible for a monthly bonus under its Hawkers Go Digital Program. Moreover, Bank Indonesia must continue to waive the MDR, especially in the initial phase of the implementation of QRIS to make it more attractive among merchants.

Simplify the sign-up process for merchants and provide better support

FSPs must make QRIS easier to use for merchants and help them gain and sustain confidence. FSPs should establish fully digital sign-up options similar to the Faspay and DOKU registration facilities so that merchants do not miss out on regular business during the sign-up process. They must also provide support to merchants. FSPs can learn from the example of Singapore’s “digital ambassadors” who help stallholders set up the SGQR code and application on their mobile phones during sign-up.

Conclusion

QR codes have helped countries bring a range of excluded segments, such as MSMEs into their digital payments ecosystem. As Indonesia continues to expand QRIS to 12 million MSMEs and support its national economic recovery program, it will need to continue collaborations and introduce targeted interventions. Further research to understand and address the finer nuances of challenges that the demand and supply sides face in adopting and implementing QRIS is crucial to get full support from all stakeholders and reach the potential of the initiative. As the adoption of QRIS accelerates, policymakers and regulators will also need to focus on ensuring data privacy and enhancing consumer protection.

[1] The cost incurred by merchants for payment processing services

[2] Red envelopes or red packets are a long-standing fixture of Chinese New Year celebrations wherby adults usually gift money to young relatives.