Training E/M-Banking Agents: What is Missing?

by Denny George, Nitish Narain and Vartika Shukla
Nov 1, 2012
1 min

This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.

This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes. It highlights the three major types of agents: 1. Transactions or cash-in/cash out agents; 2. Sales or full service agents and 3. Super agents. The note further discusses the different training content required by each. It concludes that agent training is an essential foundation of a robust, trusted and ultimately successful agent network.