“Train me like this”: Lessons from a pilot with CDOT and JRGB on CICO agent training

• by Akhand Tiwari, Gayatri Pandey, Moinuddin Mohammed, Ravi Kant and Raghuveer Dinavahi
• Feb 3, 2022
• 1 min
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As per the RBI guidelines, BC agents need to clear the IIBF BC/BF examination to continue offering BC services. However, CDOT, a BCNM, faced issues while helping its agents clear the IIBF BC examination. This deck details the concept we tested to increase the pass percentage of CDOT agents.

The inability of BC agents to clear the IIBF BC/BF examination has ramifications both for the individual BC agents and the BCNMs. On the one hand, agents may lose their authority to continue BC operations. On the other hand, BCNM risks losing active agents and spending resources recruiting and training new agents. MSC tested a pilot with CDOT and helped increase the pass percentage of agents, a total of 175 agents appeared for the exam, and 86% of them managed to pass it. Please refer to the deck to learn about our pilot intervention design.