Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the podcast-player domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6114

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the rocket domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6114

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wpforms-lite domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6114
“Train Me Like This”: Lessons From A Pilot With CDOT And JRGB on CICO Agent Training

Library

“Train me like this”: Lessons from a pilot with CDOT and JRGB on CICO agent training

As per the RBI guidelines, BC agents need to clear the IIBF BC/BF examination to continue offering BC services. However, CDOT, a BCNM, faced issues while helping its agents clear the IIBF BC examination. This deck details the concept we tested to increase the pass percentage of CDOT agents.

The inability of BC agents to clear the IIBF BC/BF examination has ramifications both for the individual BC agents and the BCNMs. On the one hand, agents may lose their authority to continue BC operations. On the other hand, BCNM risks losing active agents and spending resources recruiting and training new agents. MSC tested a pilot with CDOT and helped increase the pass percentage of agents, a total of 175 agents appeared for the exam, and 86% of them managed to pass it. Please refer to the deck to learn about our pilot intervention design.

Leave comments

Written by