This Note details the role played by call centres in reaching out to customers targeted...
E/M-banking systems depend on above all on clients' trust. This Note examines various dimensions around...
Premasis Mukherjee and Jitendra Balani
Insurance sourcing through bank agents is becoming increasingly popular. This Note suggests one perspective- how...
Jitendra Balani and Premasis Mukherjee
In this Note, we discuss the potential value for stakeholders in a situation where insurance...