Vera Bersudskaya and Mercy Wachira
Smartphone-based products in Kenya have been touted for their potential to improve the user experience...
Akhand Tiwari, Bhavana Srivastava and Saborni Poddar
23This study is an extension of the work that MicroSave has been doing over the...
This note focuses on key user insights explaining the preference for USSD, which should remain...
George Muruka and Ian Robinson
Do Financial Service Providers really understand the needs and perspectives of savings group members in...