Tag: DFS
Ritesh Dhawan, Minakshi Ramji and Nitin Garg
Lessons from CSMs: Customer Perspectives
This Note focuses on feedback received from customers on the product offering, customer service, and...
Nov 25, 2011
Minakshi Ramji, Ritesh Dhawan and Nitin Garg
Lessons from CSMs: Agent Perspectives
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...
Nov 18, 2011
Anurodh Giri, Ritesh Dhawan and Sakib Mehraj
Marketing Lessons for the E/M-Banking Sector from India’s Corporate Giants
This Note portrays some of the successful rural marketing strategies of Indian corporate and attempts...
Oct 19, 2011
Alphina Jos and Minakshi Ramji
Individual or Institutional BCs: The Banker’s Perspective
This Note provides perspective on how individual and institutional BCs are perceived by banks.
Sep 23, 2011
