This Policy Brief discusses that Financial inclusion cannot happen without agents and it will happen...
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects...
Anant Jayant Natu, Sunil Bhat, Ravi Kant and TVS Ravi Kumar
This Note compares the three most commonly practiced instalment collection methods in group lending and...
Minakshi Ramji, Ritesh Dhawan and Sachin Bansal
This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...