State of the agent network in Indonesia: Agent Network Accelerator (ANA) Research – 2023

• by Raunak Kapoor, Manoj Nayak, Sneha Sampath, Singgih Pangestu and Bianda Kanani
• May 6, 2024
• 1 min
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The State of the agent network, Indonesia 2023 report is a result of the third phase of the Agent Network Accelerator (ANA) research in Indonesia. It involved 2,644 agents nationwide and is the largest-ever survey of DFS agents in Indonesia. The report is a vital benchmark to compare the network’s growth since the last research in 2017.

Indonesia’s agent network landscape is dynamic. It witnessed significant changes in recent years, which include a proliferation of service providers and the emergence of various business models. Moreover, external factors, such as COVID-19 and regulatory and policy changes, have shaped the network’s growth. The Agent Network Accelerator (ANA) 2023 research is the biggest-of-its-kind survey of DFS agents in Indonesia that delves into some of these changes. This crucial benchmark compares the agent network’s growth in 2023 with the ANA research in 2017 and features participation from 2,644 agents countrywide. Read on as we track these changes and examine their implications for agent sustainability in the “State of the agent network, Indonesia 2023” report.