MSC has been a provider of choice for technical assistance and advisory services to Equity Bank since 2001. As a result of our support, the bank has deepened financial inclusion and broadened access for users. There has been a significant growth in depositors and deposits as well as borrowers and loan book for the bank. By the first quarter of 2018, over 97% of the bank’s transactions occurred outside its branches and 70% were self-service. The use of alternate delivery channels improved the cost-to-income ratio from 47.1% in 2015 to 44.8% in 2016.
MSC has provided technical assistance and advisory services to Equity Bank since 2001. Our key services to the bank on products and channel development include:
As a result of our support, the bank has deepened financial inclusion and broadened access for users. There has been a significant growth in depositors and deposits as well as borrowers and loan book for the bank. By the first quarter of 2018, over 97% of the bank’s transactions occurred outside its branches and 70% were self-service. The use of alternate delivery channels improved the cost-to-income ratio from 47.1% in 2015 to 44.8% in 2016.
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