Navigating challenges: An assessment of mobile money agents in Kenya, Côte d’Ivoire, and Mozambique

• Dec 28, 2023
• 1 min

MSC conducted research to assess mobile money agents’ state in Kenya, Côte d’Ivoire, and Mozambique. The study assessed their satisfaction levels, challenges and opportunities, and the pandemic’s impact. GSMA Mobile for Development Foundation, Inc. commissioned the project.

MSC conducted research to assess the current state of mobile money agents in Kenya, Côte d’Ivoire, and Mozambique. We evaluated their satisfaction levels, challenges, opportunities, and the COVID-19 pandemic’s impact.

MSC conceived and designed the research, coordinated the team across three countries, and conducted 80 key informant interviews in each country to collect data on agent network growth and sustainability. We also developed in-country reports on mobile money agents’ states. MSC developed a report to identify strategies to sustain and expand mobile money agent networks in Kenya, Côte d’Ivoire, and Mozambique. We also provided recommendations to ensure their long-term viability.

GSMA published the findings and key recommendations to support the mobile money industry across the three markets.

GSMA Mobile for Development Foundation, Inc. commissioned this project.