GIZ; Ghana: Responsible finance around client orientation and protection

• Nov 8, 2023
• 1 min

The Responsible Finance Project contracted MSC to refine client orientation and protection training materials. MSC was also tasked to train field and frontline staff, senior managers, and board members of 38 MFIs. The training comprised modules on customer service, consumer protection, financial education, and product marketing.

The Responsible Finance Project contracted MSC to refine client orientation and protection training materials. MSC was also tasked to train field and frontline staff, senior managers, and board members of 38 MFIs in Ghana. The comprehensive curriculum covered customer service, consumer protection, financial education, and product marketing. MSC successfully refined existing materials, developed targeted content, and trained the MFIs. Additionally, MSC built the capacity of trainers from microfinance apex associations and improved their knowledge in customer service, financial education, marketing, and consumer protection. The training received excellent ratings and led to a significant increase in knowledge by an average of 26%.