Serving Depositors: Branch Infrastructure

• by David Cracknell
• May 9, 2005
• 1 min
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A key challenge for financial institutions serving the low-income market is how to optimise branch networks. This note examines branch infrastructure for serving depositors.

A key challenge for financial institutions serving the low-income market is how to optimise branch networks to serve high volumes of depositors – to provide high quality financial services at a low unit cost. This note examines branch infrastructure for serving depositors. Key issues such as importance of branch and its location, delivery strategy adopted for different locations, regulatory environment, operating space, facilitating branch based sales are discussed.