Process mapping in practice

• by Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
• Mar 1, 2005
• 1 min
Download resource

It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank in Kenya.

This paper summarises the experience that MicroSave has gained in process mapping through working with its Action Research Partners. It highlights key benefits, which can be achieved through process mapping. It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank in Kenya. Finally it provides tips on how to overcome common challenges faced during the process mapping exercise.