Showing results for "savings"
What role does customer service play for any market-led financial institution? Here the author shows why excellent customer service must be a “prime directive” for any market-led financial institution.
Talking about the development in mobile banking, the author says we should look back and see what can be done to spur more innovation for the benefit of the world’s poor.
Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]
Here the author reviews the comprehensive financial inclusion scheme launched by the Prime Minister of India and concludes the scheme has right intent but needs meticulous attention to cover potential pitfalls.
Following from the previous blog, the third part explores the avenues available for banks and MFIs to operate as agent network managers in a way that is mutually beneficial.
In this blog, the MicroSave team examines the advantages and disadvantages of the BC model for NBFC-MFIs in detail.