Orality and Microsavings

• by Brett Hudson Matthews
• Jan 5, 2010
• 1 min
Download resource

This Briefing Notes examines the challenges of retailing to illiterate people, and some of the opportunities ahead.

Because the services and operations of MFIs are alpha-numeric, they could have a significant impact on illiteracy and innumeracy, as well as strengthen their own control systems, simply by orienting their retail interfaces towards the needs of illiterate people. This Briefing Notes examines the challenges of retailing to illiterate people, and some of the opportunities ahead.