Mobile money agents: Sustainability in a digital era – findings from Kenya

• by MSC
• Aug 12, 2022
• 1 min

This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides insights for the digital financial service players to create sustainable strategies for agents, including network maintenance and expansion.

GSMA commissioned MSC to assess the status of cash-in cash-out (CICO) agents in Kenya.

In this report, we assessed agents’ challenges, growth opportunities, the risks they face, and their coping mechanisms post-COVID-19. Our new report from this research has more insights for digital financial service players to create sustainable strategies for agents, such as network maintenance and expansion.

Download this report here