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Impact of the COVID-19 pandemic on CICO agents- Kenya report

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Impact of the COVID-19 pandemic on CICO agents- Kenya report (round 3)

This report covers the findings of the third round of a dipstick research funded jointly by MSC and SCBF. It captures a detailed analysis, insights, and recommendations on the impact of the COVID-19 outbreak on CICO agents in Kenya. It also highlights recommendations for policymakers and donors to support the CICO agents.

Since the economy has reopened, most agents have started to see rising footfall, number of transactions, and even commissions earned. However, their business is yet to return to pre-COVID levels. Although CICO agents are the key enablers of social benefits transfers, they have not received any relief or support measures similar to those offered to other enterprises during the pandemic. Our report takes a deeper look at the situation and provides recommendations to the government and financial institutions on initiatives that will boost the transactions and income level of the agents.

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Written by

jayan-nair

Joyce Murithi
jayan-nair

Diana Siddiqui
jayan-nair

Anup Singh

 Associate Director