Evaluation report for e-KYC pilot in Bangladesh

• by Saborni Poddar and Jagannath Dasgupta
• Oct 16, 2020
• 1 min
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This report highlights findings from the evaluation of the e-KYC pilot in Bangladesh conducted by MSC. It captures important lessons and insights from the pilot for financial institutions and recommends necessary changes to the overall e-KYC process and guidelines.

MSC conducted the evaluation of an e-KYC pilot for Bangladesh Bank, which introduced an electronic Know Your Customer (e-KYC) system to boost financial inclusion in the country. This report highlights the stakeholder’s experience with the new e-KYC system as compared to the manual paper-based system. The report also details the regulatory point of view of building a robust e-KYC ecosystem in the country and highlights the technical and functional challenges encountered during the process.