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Client Exits (Drop-outs) Amongst Tanzanian Microfinance Institutions

The paper examines why the MFIs in Tanzania suffer such remarkably high levels of drop-out amongst their clients.

The paper examines why the MFIs in Tanzania suffer such remarkably high levels of drop-out amongst their clients. The field study also seeks to improve understanding of why the current systems and services being provided by the MFIs appear (on the basis of these drop-out rates) to be failing to meet the needs and demands of the clients, and draws lessons for MFIs that wish to effect change.

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Written by

jayan-nair

Aakash Agarwal

Co-founder, Finarkein