• by Raghuveer Dinavahi, Saloni Tandon and Surbhi Sood
• May 19, 2022
• 1 min

Across the globe, a typical CICO agent goes through a range of experiences across various stages in their journey. MSC has developed the Agent Lifecycle (ALC) a framework to understand the challenges both male and female CICO agents face along their journey and propose targeted interventions to address them.