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CICO Agent Lifecycle – Interactive Digital Flipbook

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CICO Agent Lifecycle – Interactive Digital Flipbook

Across the globe, a typical CICO agent goes through a range of experiences across various stages in their journey. MSC has developed the Agent Lifecycle (ALC) a framework to understand the challenges both male and female CICO agents face along their journey and propose targeted interventions to address them.

 

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Written by

jayan-nair

Raghuveer Dinavahi
jayan-nair

Saloni Tandon

 Senior Manager
jayan-nair

Surbhi Sood

 Senior Manager