Job Details - MicroSave Consulting (MSC)

About us

MicroSave Consulting (MSC) is a boutique consulting firm that has, for 25 years, pushed the world towards meaningful financial, social, and economic inclusion. With over 300 staff of different nationalities and varied expertise, we are proud to be working in over 68 developing countries. We partner with participants in financial services, enterprise, agriculture and health ecosystems to achieve sustainable performance improvements and unlock enduring value. Our clients include governments, donors, private sector corporations, and local businesses. We can help you seize the digital opportunity, address the mass market, and future-proof your operations.

Job Description

Envision leveraging digital technology to revolutionize financial services, improving the lives of millions in underprivileged regions, notably Sub-Saharan Africa. Lead impactful projects and consulting endeavors in digital financial services (DFS) encompassing payments, credit, savings, remittances, insurance, and mobile/USSD platforms, as well as agent banking. Collaborate with a diverse, skilled team operating in West and Central Africa, crafting innovative, impactful digital strategies that foster financial inclusion and accessibility. If this aligns with your aspirations, seize this opportunity to make a meaningful impact. We seek a motivated, dynamic individual who shares our vision to join our team in West Africa and further financial inclusion.

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Essential Skills

The ideal candidate should possess a deep understanding of inclusive finance, encompassing digital transformation, ecosystem digitization, branchless banking, electronic payments, electronic money, and interoperability. They should have hands-on experience in digitizing agricultural value chain payments and demonstrate technical proficiency in digital financial services, fintech innovation, and project management. Strong organizational skills, attention to detail, and the ability to thrive under pressure and meet deadlines are essential. Exceptional English and French communication, writing, and presentation skills are required. A strong passion for inclusive finance, sharp business acumen, robust business analysis capabilities, and a willingness to go the extra mile to satisfy clients are highly desirable. Prior consulting or research experience is a valuable advantage.

Description

The Senior Manager – Digital Financial Services will take the lead in providing clients with top-notch technical support while maintaining a strong commitment to quality and adherence to deadlines. Offer guidance and support to junior team members as needed to foster their professional growth. Be an integral part of the organization’s development by embodying teamwork and upholding its cultural values and reputation. Produce valuable knowledge resources by identifying critical insights, lessons, and best practices from various client projects across different locations. Demonstrate a high level of flexibility, as over 50% of your time will be spent on-site for assignments, reflecting a willingness to travel.

Detailed Responsibilities:

Business Development

Assist in the identification, communication, and negotiation of business opportunities
Build relationships with existing and potential clients
Take initiatives to develop and enhance communication with clients to strengthen client relationship
Develop and submit proposals to generate business
Represent MicroSave at conferences, workshops, etc.
Author /Co-author of thematic publications capturing innovative ideas /new trends, the future of the sector, etc.
Actively engage in Marketing Activities and participate in Digital Media dialogues linking MSC’s work and publications.

Human Capital Development

Conduct ‘Quality of Delivery’/ Feedback assessments with team members after assignment execution in line with the quality control guidelines
Assist and support the development of other staff by providing guidance and advice where appropriate.
Share knowledge with staff and create opportunities for mentoring.

Business Execution

Lead the planning, and implementation of assignments involving project teams within the working verticals of MSC
Lead assignment set-up and de-briefing meetings for allocated assignments
Lead assignments as allocated
Quality control training courses delivered, research papers prepared, curriculum developed, and technical assistance provided to clients
Conduct final quality control reviews of and sign off on reports/documents for delivery to clients
Conduct ‘Client Feedback” calls after the completion of assignments
Contribute to the development of MicroSave’s toolkits and other publications

Requirements

Qualification and experience:

MBA or equivalent or any other relevant professional qualifications in line with areas of specialization
10+ years of experience in financial inclusion
5+ years of experience in conducting field-based projects in West and Central Africa
5+ years of experience in the use of human-centered design tools
Previous experience in consulting or research will be a significant advantage.

Desired skills and competencies:

Thorough understanding of inclusive finance issues such as digital transformation, digitization of national or regional ecosystems, branchless banking, electronic payments, electronic money, or interoperability.
Operational experience related to agricultural value chain payments digitization.
Technical knowledge and expertise in digital financial services, digital transformation, fintech innovation, and project management.
Excellent planning, organizational, and time management skills, including flexibility, attention to detail, and the ability to work under pressure and meet deadlines.
Excellent communication skills, writing skills, and presentation skills (English and French).
Demonstrable passion for inclusive finance
Sharp business acumen and strong business analysis skills
Be ready to go the extra mile to satisfy the clients.