Majorie Chalwe-Mulenga works on digital financial services and consumer protection. She helps financial sector actors understand the benefits and risks of digital finance from the customer, policy, and business perspectives to ensure financial services yield positive outcomes for consumers. Majorie has also engaged with funders, global advocacy bodies, and support organizations, to provide guidance and advocate for effective financial inclusion. She also works to deepen CGAP’s engagement in Sub-Saharan Africa. Before joining CGAP, Majorie worked in the Financial Sector Development Unit and Non-Bank Financial Institutions Supervision Department of the Central Bank of Zambia. She also served as Project Manager and Compliance Manager at First National Bank Zambia, where she led the implementation of the bank’s branchless banking project and Know Your Customer remediation program. Majorie is a Financial Risk Manager certified by the Global Association of Risk Professionals. She holds a Master of Philosophy Degree in Development Finance from the University of Stellenbosch Business School and a Bachelor of Science in Banking and Finance from the Copperbelt University.