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A Framework to Design User Centric Social Protection Programs

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A framework to design user centric social protection programs

MSC has devised a framework that stakeholders can use to design and evaluate social protection programs through a user centric-lens. The framework facilitates a comparison of different DBT programs while offering a standard through which lessons, innovations, and best practices can be explored by policy makers and program implementers.

A user-centric lens can potentially lead to programs that respond to beneficiaries’ needs throughout the different stages of a program’s lifecycle. MSC has developed a framework that governments, policymakers, and program implementers can use to design and evaluate social protection programs worldwide through a user-centric lens. The framework deploys three overarching principles to design and analyze social protection programs through a user-centric lens. These principles are inclusion, choice, and transparency, which the paper explores in detail.

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Written by

jayan-nair

Anurodh Giri
jayan-nair

Arshi Aadil

 Senior Manager
jayan-nair

Damini Mohan

 Analyst