Feedback loop analysis: Key lessons in the financial service delivery

• by Peter Mukwana
• Mar 1, 2006
• 1 min
Download resource

This paper shares key issues on feedback loop analysis drawn from MicroSave’s experience under its Action Research Programme (ARP).

This paper shares key issues on feedback loop analysis drawn from MicroSave’s experience under its Action Research Programme (ARP). Detailed analysis of feedback loops has been performed at Tanzania Postal Bank (TPB), Equity Bank and Kenya Post Office Savings Bank. The paper defines the feedback loop, details the process of analysing the loop, discusses different feedback mechanisms and then develops key lessons for the industry.