Process Mapping in Practice  

• by Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
• Jun 7, 2005
• 1 min
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This note discusses process mapping – a technique that makes workflows visible. This note outlines the steps in process mapping.

This note discusses process mapping – a technique that makes workflows visible. A process map is a flowchart that shows who is doing what, with whom, when, for how long and with what documents. This note outlines the steps in process mapping which include – identifying and prioritising operational gaps. It documents the benefits of process mapping, explores the challenges and suggests ways to overcome them.