Process re-engineering and digitization

• Nov 1, 2018
• 1 min

MSC optimizes processes for large-scale government programs through human-centered design and our process design toolkit. We redesigned processes for the rural employment program (MGNREGA) in the state of Jharkhand in India. MSC’s intervention helped to reduce the time taken to pay beneficiaries from 28 days to one day for MGNREGA workers who use India Post accounts to receive funds.

MSC designs, re-engineers, and digitizes processes for large-scale government programs. We use elements of human-centered design and our acclaimed process design toolkit to execute such assignments. A key project in this area is the re-engineering of processes for the rural employment program (MGNREGA) of the government of the state of Jharkhand in India.

MSC identified gaps in the processes and system of disbursement of MGNREGA payments through post offices. We recommended alternative withdrawal mechanisms, including the use of banking agents.

Through this work, MSC helped the Government of Jharkhand to reduce the time it takes to pay beneficiaries from 28 days to one day using India Post accounts to receive funds. Our intervention had an impact on 6.7 million active MGNREGA workers. MSC submitted the improved MGNREGA process maps to the Ministry of Rural Development (MoRD), which forwarded these to India Post for a roll-out across the country.