One Step Closer to the Clients

• by Nitish Narain
• Mar 5, 2014
• 1 min
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This Note examines the work of ASKI in the Philippines to set up Collection and Disbursement Points and their positive impact on client satisfaction and outreach.

Maintaining close engagement with clients is an important prerequisite for efficient and sustainable microfinance operations. It allows building strong relationships, delivering efficient services, and responding to client needs with greater agility. This Note examines the work of ASKI in the Philippines to set up Collection and Disbursement Points (CDPs) and their positive impact on client satisfaction and outreach, as well as portfolio growth and quality.