Highlights of the webinar on “Catalytic interventions for better CICO management”
by MSC
Jun 2, 2022
2 min
Timestamps of the webinar conducted on 25th May, 2022, on the topic: Catalytic interventions for better CICO management. See the time stamps below for a better viewing experience.
- 01:15 – 03:45 – Akhand Tiwari, Partner, MSC – Welcome note and introduction to the schedule – Catalytic interventions for better CICO management.
- 04:15 – 13:27 – Dr. Pawan Bakhshi, India Lead, Financial Services for the Poor, BMGF – Highlighted the importance of CICO networks and their growth across India and other countries.
- 14:30 – 30:40 – Anil Gupta, Partner, MSC – Introduced the range of CICO agent personas in India and their journeys through the agent lifecycle. He also highlighted the complex environment in which the CICO agents operate and the variety of support systems they need.
- 31:56 – 34:12 – Dave Kim, Program Officer, BMGF – Welcome note and introduction of the panelists and three questions to the panelists: A little bit about themselves, a bit about their organization, and if they had a magic wand to solve one problem for their organization, agents or customers today, what would it be.
- 34:15 – 35:08 – Abhinav Sinha, Co-founder, Eko India – Introduction about himself and Eko India and answers to Dave’s questions
- 35:19 – 36:10 – Rachit Narang, Head of Strategy and Investor relations, Airtel Payments Bank – Introduction about himself and Airtel Payments Bank and answers to Dave’s questions
- 37:50 – 42:03 – Airtel Payments Bank pilot video on “Behavior change communication to encourage the use of agent banking among rural LMI women.”
- 42:05 – 45:37 – Eko India pilot video on “Banking Correspondent (BC) Agent incentives.”
- 45:45 – 01:16:12 – Dave, Abhinav, and Rachit – Discussed the problems, the intervention design of each pilot, and the impact it had on agents and customers.
- 47:20 – 52:00 – Abhinav – What drives the belief that Eko has an additional 15 years of work remaining in the CICO space, and how would CICO innovation show up in these 15 years?
- 53:19 – 56:22 – Rachit – The process adopted by APB to come to the simple and elegant solution of behavioral communication as a result of MSC’s pilot
- 57:05 – 1:04:20 – Abhinav and Rachit – Did their convictions about agent networks change, or were any of their existing beliefs strengthened due to the pilots with MSC?
- 01:05:00 – 01:16:12 – Audience interaction and questions
- 01:17:04 – 02:02:00 – Graham Wright, Group Managing Director, MSC; Hillary Miller-Wise, Deputy Director, BMGF; Samuel Brawerman, Partner, Kuunda; Sanchita Mitra, National Coordinator, SEWA Bharat – Identified the integral factors that helped create a formidable and responsible agent ecosystem, specifically by efficiently recruiting and onboarding more women agents and providing agents credit, etc. They also explored how technology can help provide better financing opportunities for agents.
- 01:17:04 – 01:20:20 – Graham – Introduction of the panelists and welcome note
- 01:20:26 – 01:26:56 – Hillary Miller-Wise – The key challenges that limit the creation and expansion of CICO networks to offer inclusive financial services to the last-mile
- 01:29:11 – 01:36:05 – Sanchita Mitra – Challenges in selecting, recruiting, and onboarding women agents at SEWA and building an inclusive agent network
- 01:38:58 – 01:48:22 – Samuel Brawerman – Financing of agents for agents to meet their liquidity and working capital needs, and how the Kuunda product works and if it needs customizing for women agents
- 01:48:24 – 02:02:00 – Solutions to what we could do to build inclusive CICO networks and empower women agents in CICO
- 02:02:31 – 02:05:57 – Manoj Sharma, Managing Director, MSC – Closing remarks
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