Why is agent training so important?

• by The Helix Institute of Digital Finance
• Jun 25, 2015
• 1 min

This video sheds some light on the importance and best way to implement agent training

What is the importance, and best way to implement agent training? Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance) and Susie Lonie (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team) share their expert advice.