Month: May 2011
Akhand Tiwari, Sachin Bansal and Vartika Shukla
Clients’ Willingness to Pay “Reasonable Fee” for BC Services
This Note discusses whether end customers are willing to pay for financial services delivered by...
May 13, 2011
Denny George and Venkat Attaluri
What Do Clients Want in E/M-Banking Agents?
This Note describes clients' preferences for desired agent profiles in India, and looks at how...
May 11, 2011
Mukesh Sadana, George Mugweru, Joyce Murithi, David Cracknell and Graham Wright
Riding the M-PESA Rails: Advantages & Disadvantages
This Note examines if, how and where financial institutions are realising the potential of M-PESA...
May 11, 2011
